Refund policy
Return & Refund Policy
We want you to feel confident ordering from Velisse. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
30-Day Return Window
You have 30 days from the date your order is delivered to request a return.
Please include your:
- Order number
- Name
- Reason for the return
Do not send an item back without first contacting us for return instructions.
Return Eligibility
To be eligible for a return, the product should be returned in reasonable condition with the original packaging and included accessories when possible.
Products that are excessively damaged through misuse, altered, or missing major components may not qualify for a full refund.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your item is defective, damaged during delivery, or you receive the wrong product, contact us as soon as possible with your order number and photos of the issue so we can review the situation.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time to process and display the refund.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee cancellations or changes once an order has already been processed or shipped.
Contact
For return or refund questions, contact: